The California Prison Industry Authority (CALPIA) is happy to announce the upcoming launch of a new optical ordering website which will feature a modernized look and feel with the same functionality.
The soft launch is currently underway with select groups of providers. Over the coming weeks, CALPIA will continue expanding the soft launch, notifying future participating providers in advance.
We anticipate the new optical ordering website to be fully launched by the end of April 2025.
Stay tuned for future updates and information!
For all customer service related issues we recommend you contact your assigned lab via email: Your lab assignment can be found in the upper right-hand corner of your RX order. see example
here.
Medi-Cal Vision Care providers can request urgent orders to be expedited from PIA by including “Emergency Order” in the subject line of the email to the assigned lab.
Please include your Rx control number and provider account number in all communications
The California Prison Industry Authority (CALPIA) is not a patient point of contact regarding access to, requesting copies, or requesting amendments to their health information records. All inquiries shall be directed to the optometrist or optician that the patient ordered from.
CALPIA does not process disclosure authorization communications and will refer all such patient inquiries to the appropriate optometrist or optician.
Please refer to the
PIA FAQ item #14 for additional information on optometrist and optician responsibilities with regards to patient data rights.