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Attention Santa Clara County Providers:
Please be advised that effective 9/16/24 your default manufacturing lab is scheduled to change to the CSP-Solano (SOL) optical lab. To avoid delays in orders please select the CSP-Solano (SOL) location from the Unity Courier pull-down menu for courier pickup services.
Default manufacturing labs for your location, can be identified by the name and address in the upper right-hand corner of your RX order printouts.
More info: Santa Clara Providers Memo

WARNING:
This site, and any contents or web pages attached, is owned by the State of California and contains confidential and proprietary information that is for official use by authorized users only. All access to this site is being monitored and unauthorized or improper use of this State of California system may result in administrative disciplinary action and/or civil and criminal penalties.

LOG OFF IMMEDIATELY:
if you are not an authorized user or do not agree to the conditions stated in this warning.

For all customer service related issues we recommend you contact your assigned lab via email: Your lab assignment can be found in the upper right-hand corner of your RX order. see example here.

Medi-Cal Vision Care providers can request urgent orders to be expedited from PIA by including “Emergency Order” in the subject line of the email to the assigned lab.

Please include your Rx control number and provider account number in all communications

The California Prison Industry Authority (CALPIA) is not a patient point of contact regarding access to, requesting copies, or requesting amendments to their health information records. All inquiries shall be directed to the optometrist or optician that the patient ordered from.

CALPIA does not process disclosure authorization communications and will refer all such patient inquiries to the appropriate optometrist or optician.

Please refer to the PIA FAQ item #14 for additional information on optometrist and optician responsibilities with regards to patient data rights.