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This site, and any contents or web pages attached, is owned by the State of California and contains confidential and proprietary information that is for official use by authorized users only. All access to this site is being monitored and unauthorized or improper use of this State of California system may result in administrative disciplinary action and/or civil and criminal penalties.
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Latest Updates -
The California Prison Industry Authority (CALPIA) is happy to announce the upcoming launch of a new optical ordering website which will feature a modernized look and feel with the same functionality.
The soft launch is now in progress across all providers. If you have any questions, feedback, or encounter any issues during this phase, feel free to contact us via email.
We anticipate the new optical ordering website to be fully launched sometime in May. At that point, all providers will be redirected to the new platform.
Stay tuned for further updates and information!
For all customer service related issues we recommend you contact your assigned lab via email: Your lab assignment can be found in the upper right-hand corner of your RX order. see example here.
Medi-Cal Vision Care providers can request urgent orders to be expedited from PIA by including “Emergency Order” in the subject line of the email to the assigned lab.
Please include your Rx control number and provider account number in all communications
The California Prison Industry Authority (CALPIA) is not a patient point of contact regarding access to, requesting copies, or requesting amendments to their health information records. All inquiries shall be directed to the optometrist or optician that the patient ordered from.
CALPIA does not process disclosure authorization communications and will refer all such patient inquiries to the appropriate optometrist or optician.
Please refer to the PIA FAQ item #14 for additional information on optometrist and optician responsibilities with regards to patient data rights.
Valley State Prison (VSP)
vspopticalhelpdesk@calpia.ca.gov
Central California Women's Facility (CCWF)
ccwfopticalhelpdesk@calpia.ca.gov
CSP-Solano (SOL)
solopticalhelpdesk@calpia.ca.gov
