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A message from the Department of Health Care Services regarding delays in order processing: Medi-Cal Optical Laboratory Backlog



Due to the resurgence of Covid 19 our Optical Labs are experiencing production delays. CALPIA is using all available resources to complete all orders as quickly as possible while adhering to Covid 19 safety protocols. Due to different resources and Covid 19 conditions, delivery times will vary and some orders may be received before previously placed orders. Please refrain from contacting or emailing our customer service reps for non-emergency status inquiries. For emergency request please note “Emergency” in the email subject line. We apologize for the delays and appreciate your patience as we work through this challenge.




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This site, and any contents or web pages attached, is owned by the State of California and contains confidential and proprietary information that is for official use by authorized users only. All access to this site is being monitored and unauthorized or improper use of this State of California system may result in administrative disciplinary action and/or civil and criminal penalties.

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if you are not an authorized user or do not agree to the conditions stated in this warning.




Click here for PIA FAQ.


Due to complications stemming from to COVID 19 we recommend you contact your assigned lab via email: Your lab assignment can be found in the upper right-hand corner of your RX order. see example here.

Please include your Rx control number and provider account number in all communications

Valley State Prison (VSP)
vspopticalhelpdesk@calpia.ca.gov

CSP-Solano (SOL)
solopticalhelpdesk@calpia.ca.gov


Please click here to get contact information for Provider Enrollment


WARNING: This product can expose you to chemicals including Bisphenol A, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.


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